How We Work

Answers to your questions & concerns

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We handle the details so you can enjoy what matters most to you. Whether it’s family, your health or work–let us help give you time, energy and balance in your life.

Consultation

Contact us for a free consultation so that we can assess your lifestyle needs and suggest the best program and plan for you. No task is too small or large for TaskPro.

Scheduling & Rates

Currently, we charge by the hour and tailor our services to our client’s unique needs. While we ask that you provide 24-­hour notice for requests, we will do our best to accommodate all client requests.

Cancellations

In order to provide outstanding and reliable service to each of our clients, we ask that you please provide 24-hours notice for any cancellations.


FAQ

How do you charge?
Most services are charged by the hour. Overnight care is charged differently. However, please note that our services are very specialized so please call for a quote. We charge in 15-minute increments.
Is mileage included?
The first 15 miles are included. After that, we charge 40 cents a mile. The mileage is counted only to and from your home or office to the service locations.
How do you charge for extras such as groceries and gift items?
We will pay for them and submit receipts with our invoice for reimbursement.
Are you bonded and insured?
Yes we are bonded and insured to protect both you and us.
Are you licensed?
In the state of Michigan, Personal Concierge, Life-Style Management and Home-Watch businesses don’t need to be licensed. Please note that our employees all have valid driver’s licenses, clean background and drug testing, and the necessary insurance.
How do you accept payment?
We accept cash, check, money order, PayPal, and all major credit cards.
What are your qualifications?
I have 20 years experience operating small businesses. I hold a bachelors in business administration degree and am SPHR certified in human resources. The focus throughout my career has been on organizational development and people management.
What geographical areas do you cover?
We cover the greater Grand Rapids area, however, we are always looking to expand so if you are outside that area, please give us a call to discuss the possibility of us serving your area.
What if the service I’m looking for isn’t mentioned in your list of services? Can you still help?
Please note that our Personal Concierge and Lifestyle Management services are tailored to meet your unique needs. It is impossible to list all our services and we are always open to exploring new opportunities. We will work with you for customized services that meet your needs and budget.
Can you provide in-home medical care?
Sorry but currently we can not provide in-home medical care. We can, however, offer very unique and specialized companionship services.
TaskPro reserves the right to decline any service or request that we feel is inappropriate, unethical, immoral or illegal, or that places our staff or clients in danger.